Shipping Policy
Shipping Details For The United States
Your order is important to us! We make every effort to deliver your order in a timely manner. Before you place your order, please read through the various delivery options and pick the method that best suits your needs. Questions? Send us a quick email to support@himalayansteel.com and we'll get you an answer promptly.
Most orders received before 1 p.m. MST are shipped the same day. Orders received on Friday's, after 1 p.m. MST, or over the weekend, will ship on the following Monday or business day.
For expedited order, we make every effort to ship USPS Priority Mail 2-Day and Priority Mail Express 1-Day requested orders the same business day we receive them. Orders should be received by 1 p.m. MST to ensure this service. Please note that weekend delivery is not guaranteed for these shipments.
Backorders
Our goal is to ship all orders complete and on time. Occasionally we'll have an unplanned backorder situation. In this situation, we'll contact you with a notification or offer of a comparable substitute product.
Please note that shipping and delivery times stated are business days and do not include weekends or holidays.
Free Shipping
We offer free shipping on all orders within the United States. We will determine the best method for free shipping. You will receive a tracking number once your order has shipped. 2-Day or Overnight Shipping is not available for free shipping.
PRIVACY AND SECURITY
Please view our full Privacy Policy by clicking on the Privacy Policy link found at the bottom of all our pages or by clicking here.
WARRANTY INFORMATION
himalayansteel l has a limited lifetime warranty on all of our products. We will take care of you. To learn more about our warranty click here.
VIEWING ORDERS
If you created an account while checking out or already had one, you can view your orders and other fun stuff by clicking on the "my account" link under your name toward the top of every page. We also send emails to update you on the status of your order. If you do not see your name you will need to log in to see this information.
UPDATING ACCOUNT INFORMATION
You can access your account information along with all the other important information by clicking on the "my account" link under your name toward the top of every page. If you do not see your name you will need to log in to see this information.
RETURNS
All returns must be approved by one of our customer service specialists before they are sent back. To find out how to get your return approved click here.
NOTE:
"Please note that any product that has been personalized through engraving, including knives and axes, is not eligible for exchange or refund. We encourage our customers to review their personalized text carefully before submitting their orders. By proceeding with the engraving process, customers acknowledge and accept that personalized items are final sale and non-refundable. We appreciate your understanding in this matter."